About Us

Solutions

Services

Partners

Clients

Articles

Technical
Support

Consulting

Training

Software
Development

Application
Service
Providing

Technical Support

This service is very useful for companies and enterprises, which use Oracle products, for instance, Oracle database. Our certified Technical Support Centre for Oracle products is represented on the Kazakhstan and Kyrgyzstan market for more than two years. Perma-experienced employees with great theoretical and practical grounding can resolve various problems of technical support and guarantee quick and professional help to your information systems.

The list of services is the following:

The direct phone line for consulting with Technical Support Department in Almaty (from Monday to Friday, 9:00-18:00):

929 494 (Direct phone), 920 222, 8 300 714 3979 (mobile);
929 700 (Fax).

Consulting by phone with following:

Help on installation of Oracle;
Help on identification and further elimination of problem with Oracle products.

Maximum response time: 1 day.

Access to technical support information system including:

E-mail to Technical Support Centre of Asia-Soft Ltd: support@asia-soft.kz;
Internet access to latest technical information on Oracle web-site;
Access to Oracle Metalink (Oracle technical support system).

All above accesses are available around the clock during all period of technical support.

Receiving of Support Notes, information library on CD.

The delivery time is not more than 30 days after official release.

Receiving of technical information and/or software components (so-called patches) to update Oracle products.

The delivery time is not more than 30 days after official release.

Free updates for Oracle products allowing more effective compatibility with new operation systems and its updates.

.The delivery time is not more than 30 days after official release.

Free upgrades of Oracle products with new functionality and user’s manual for these upgrades.

The delivery time is not more than 30 days after official release.

Possibility of migration of Oracle products to be supported to other platforms and operation systems under migration conditions of Oracle Corp.

Access to Oracle Metalink.
Oracle metalink is a repository of various technical information about Oracle products.

The installation of new version of software products also included in the cost of the Technical Support by Asia-Soft Ltd.

phone: +7(3272) 75 44 00, +7(3272) 75 22 99
mobile: +7 300 721 62 42
fax: +7(3272) 75 24 99
Kazakhstan, Almaty, 480060
Basenova str., 27А

Russian

Asia-Soft